Apology Email Writing | Elementary ESL Worksheet PDF
Free, classroom-ready, one click — includes answer key on page 3.
Reading Worksheet — Elementary (C) | tahricteaches.com
People make mistakes at work. Maybe you send a report late, or forget a meeting. When this happens, you must apologize. A professional apology email can fix the problem. It also shows your boss or coworker that you are responsible.
A good email needs a clear subject line. For example, write “Sorry for the Late Report.” Then start with a polite greeting, like “Dear Mr. Lee.” A nice greeting makes the email feel friendly and respectful from the very beginning.
Next, say sorry clearly. Use a sincere tone, not a cold one. Write, “I am very sorry for my mistake.” Then explain what happened in one or two sentences. Do not make long excuses. Keep your explanation short and honest.
After that, offer a solution. Tell the person how you will fix the problem. For example, “I will send the report today.” This shows you are serious and ready to help. A solution makes your apology stronger and more useful.
Finally, end with a polite closing, like “Best regards.” A profesional email is short, clear, and kind. When you write a good apology email, people trust you more. They will respond faster, and your work relationships will stay strong and positive.
A. Vocabular
- apologize ____
- mistake ____
- polite ____
- subject line ____
- greeting ____
- sincere ____
- explain ____
- solution ____
- professional ____
- respond ____
- a. something done wrong
- b. honest and true
- c. answer or reply to someone
- d. serious and proper, related to work
- e. short title of an email
- f. having good manners
- g. give reasons for something
- h. a way to fix a problem
- i. to say sorry for something
- j. a friendly hello at the start of a message
B. Adevărat sau fals
- ____ A good apology email can help fix a mistake at work.
- ____ You should never explain what happened in an apology email.
- ____ A polite greeting should be at the beginning of the email.
- ____ The subject line of the email is not important.
- ____ A sincere apology uses a cold, unfriendly tone.
- ____ Offering a solution shows you are serious about fixing the problem.
- ____ A professional email should be clear and short.
- ____ You should write a very long excuse in your apology.
- ____ Ending the email with a polite closing is a good idea.
- ____ People trust you less when you write a good apology email.
C. Completați spațiile libere
- I made a ___ in my report, so I need to apologize.
- Start your email with a friendly ___, like “Dear Ms. Chen.”
- You should ___ what happened in one or two sentences.
- Offer a ___ to show you will fix the problem.
- A good apology email helps people ___ to you faster.
D. Întrebări de înțelegere a textului
- Why is it important to apologize when you make a mistake at work?
- What should you include in the subject line of an apology email?
- How can offering a solution make your apology stronger?
E. Întrebări pentru discuție
- Have you ever had to apologize to someone at school or work? What did you say?
- Why do you think a sincere apology is better than a cold one?
Answer Key (click to reveal)
A. Vocabular: 1-i, 2-a, 3-f, 4-e, 5-j, 6-b, 7-g, 8-h, 9-d, 10-c
B. Adevărat/Fals: 1-T, 2-F, 3-T, 4-F, 5-F, 6-T, 7-T, 8-F, 9-T, 10-F
C. Completați spațiile libere: 1-mistake, 2-greeting, 3-explain, 4-solution, 5-respond
D. Înțelegere:
- Because it shows you are responsible and helps fix the problem.
- A short, clear sentence like “Sorry for the Late Report.”
- It shows you are serious and ready to help fix the problem.
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